privacy policy

about this policy

 

Thank you for trusting us with some information about you. We really value your trust and want you to understand how we use your information and why.

This privacy policy gives you details of how we collect and process your personal data when you use of our website https://www.wuweiwisdom.com  This includes information you may provide through our website when you buy a product or service, sign up to our email newsletter or take part in a competition.

When you give us your data, you are confirming to us that you’re over 13 years of age.

We, Wu Wei Wisdom Ltd, are the ‘data controller’. This means we’re responsible for your personal data (referred to as “we”, “us” or “our” in this privacy policy). Alexandra Lees is our ‘Data Protection Officer’ who is in charge of privacy-related matters for us. If you have any questions about this privacy policy you can contact Alex using the details here…

 

Wu Wei Wisdom Ltd.
Data Protection Officer: Alexandra Lees
Email address: info@wuweiwisdom.com
Postal address: Peak House, 2 St Johns Street, Wirksworth, Derbyshire, England, DE4 4DR

 

If you’re unhappy with any aspect of how we collect and use your data, you have the right to complain to the Information Commissioner’s Office. This is the UK supervisory authority for data protection issues (www.ico.org.uk). We’d be grateful if you would please contact us first if you do have a complaint so that we can try to resolve it for you.

understanding the data we collect

 

Personal data means any information capable of identifying an individual. It does not include anonymised data.

We may process certain types of personal data about you as follows:

  • Identity data e.g. your first name, maiden name, last name, username, marital status, title, date of birth and gender.
  • Contact data e.g. your billing address, delivery address, email address and telephone numbers.
  • Financial data e.g your bank account and payment card details.
  • Transaction data e.g. details about payments between us and other details of purchases made by you.
  • Technical data e.g your login data, internet protocol addresses, browser type and version, browser plug-in types and versions, time zone setting and location, operating system and platform and other technology on the devices you use to access this sited
  • Profile data e.g. your username and password, purchases or orders, your interests, preferences, feedback and survey responses.
  • Usage data e.g information about how you use our website, products and services.
  • Marketing and communications data e.g. your preferences in receiving marketing communications from us and our third parties and your communication preferences.

 

We may also process aggregated data from your personal data but this data does not reveal your identity and as such in itself is not personal data. An example of this is where we review your usage data to work out the percentage of website users using a specific feature of our site. If we link the aggregated data with your personal data so that you can be identified from it, then it is treated as personal data.

Collection of sensitive data 

Sensitive data refers to data that includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data.

The only time we require sensitive data from you is when we need to collect some of your health data as part of the delivery of our one-to-one therapy sessions. If you book a one-to-one session with us we will always ask you in writing for this health information and for your explicit consent to collect and process this data.

Where we are required to collect personal data by law, or under the terms of the contract between us and you do not provide us with that data when requested, we may not be able to perform the contract (for example, to deliver goods or services to you). If you don’t provide us with the requested data, we may have to cancel a product or service you have ordered but if we do, we will notify you at the time.

It is also important that the information we hold about you is both accurate and up to date. Please let us know if at any time your personal information changes by emailing us at info@wuweiwisdom.com

understanding how we collect your data

 

We collect data about you through a variety of different methods including:

Collection via direct interactions: you may provide data by filling in forms on our site (or otherwise) or by communicating with us by post, phone, email or otherwise, including when you: order our products or services; create an account on our site; subscribe to our service or publications; request resources or marketing be sent to you; enter a competition, prize draw, promotion or survey; or give us feedback.

Automated collection: as you use our site, we may automatically collect Technical Data about your equipment, browsing actions and usage patterns. We collect this data by using cookies, server logs and similar technologies. We may also receive Technical Data about you if you visit other websites that use our cookies. Please see our cookie policy here for further details.

Collections via third parties or publicly available sources: we may receive personal data about you from various third parties and public sources such as technical data, including analytics and search information from providers such as Google, based outside the EU; contact, financial and transaction data from providers of technical, payment and delivery services such as Stripe, PayPal and DPD Digital Product Delivery based outside the EU; identity, contact and other personal data from online services such as MailChimp, Privy, TypeForm, Google Froms, and Olark, based outside the EU.

understanding how we use your data

 

We will only use your personal data when legally permitted. The most common uses of your personal data are: where we need to perform the contract between us; where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests;  where we need to comply with a legal or regulatory obligation.

Generally, we do not rely on consent as a legal ground for processing your personal data, other than in relation to sending marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by emailing us at info@wuweiwisdom-com

We will only use your personal data for the purposes for which we collected it unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to find out more about how the processing for the new purpose is compatible with the original purpose, please email us at info@wuweiwisdom.com

If we need to use your personal data for a purpose unrelated to the purpose for which we collected the data, we will notify you and we will explain the legal ground of processing.

We may process your personal data without your knowledge or consent where this is required or permitted by law.

Set out below is a list of examples describing the ways we may use your personal data and the legal grounds on which we will process such data. We have also explained what our legitimate interests are where relevant. Please email us at info@wuweiwisdom.com if you need details about the specific legal ground we are relying on to process your personal data.

 

  • To register you as a new customer/client we need your identity and contact information. For some consultation sessions, we may also require your health data. This allows us to perform our contract with you and is required for legal, accounting and insurance purposes.
  • If you purchase a product or service from us we may need identity, contact, financial, transaction and marketing and communications information from you. This data will help us process and deliver your order including, manage payments, fees and charges or collect and recover money owed to us. This allows us to perform the contract with you and is necessary for our legitimate interests to recover debts owed to us.
  • To manage our relationship with you, which could include notifying you about changes to our terms or privacy policy or asking you to leave a review or take a survey, we may require identity, contact, profile and marketing and communications information from you. This data allows us to perform a contract with you, is necessary to comply with legal obligations, and is necessary for our legitimate interests to keep our records updated and to study how customers use our products/services.
  • To enable you to partake in a prize draw, competition or complete a survey we may require identity, contact, profile, usage and marketing and communications data from you. This allows us to perform our contract with you and is necessary for our legitimate interests to study how customers use our products/services, to develop them and grow our business.
  • To administer and protect our business and our site (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data), we may require your identity, contact and technical data. This is necessary for our legitimate interests for running our business, provision of administration and IT services, network security, to prevent fraud and is required to comply with our legal obligations.
  • To deliver relevant content and advertisements to you and measure and understand the effectiveness of our advertising, we may require your identity, contact, profile, usage, marketing and communications and technical information. This data is necessary for our legitimate interests to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy.
  • To use data analytics to improve our website, products/services, marketing, customer relationships and experiences, we may need your technical and usage data. This is necessary for our legitimate interests to define types of customers for our products and services, to keep our site updated and relevant, to develop our business and to inform our marketing strategy.
  • To make suggestions and recommendations to you about goods or services that may be of interest to you, we may need your identity, contact, technical, usage and profile data. This is necessary for our legitimate interests to develop our products/services and grow our business.

 

email marketing

 

You will receive marketing communications from us IF you have requested information from us or purchased goods or services from us OR provided us with your details as an explicit opt-in request (either submitted online or in person at one of our live events) for ongoing marketing communications with us (such as our newsletter and other offers), AND you have not opted out of receiving that marketing.

We do not share your personal data with third parties. If in the future, we change this third-party sharing policy we will get your express opt-in consent before we share your personal data with any third party for marketing purposes.

You can ask us or third parties to stop sending you marketing messages at any time by emailing us at info@wuweiwisdom.com or, if you receive our regular email newsletter, by following the opt-out / unsubscribe links on any marketing email message sent to you.

Where you opt out of receiving our marketing communications, this will not apply to personal data provided to us as a result of a product/service purchase, warranty registration, product/service experience or other transactions.

sharing your data

 

We may have to share your personal data with the parties set out below for the purposes set out in ‘how we use your personal data‘ section above:

  • Service providers who provide IT and system administration services.
  • Professional advisers including lawyers, bankers, auditors and insurers who provide consultancy, banking, legal, insurance and accounting services.
  • HM Revenue & Customs, regulators and other authorities based in the United Kingdom and other relevant jurisdictions who require reporting of processing activities in certain circumstances.
  • Third parties to whom we sell, transfer, or merge parts of our business or our assets.

We require all third parties to whom we transfer your data to respect the security of your personal data and to treat it in accordance with the law. We only allow such third parties to process your personal data for specified purposes and in accordance with our instructions.

transfers of your data outside the EEA

 

Countries outside of the European Economic Area (EEA) do not always offer the same levels of protection to your personal data, so European law has prohibited transfers of personal data outside of the EEA unless the transfer meets certain criteria.

Many of our third parties service providers are based outside the European Economic Area (EEA) so their processing of your personal data will involve a transfer of data outside the EEA.

Whenever we transfer your personal data out of the EEA, we do our best to ensure a similar degree of security of data by ensuring at least one of the following safeguards is implemented:

  • We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission; or
  • Where we use certain service providers, we may use specific contracts or codes of conduct or certification mechanisms approved by the European Commission which give personal data the same protection it has in Europe; or
  • Where we use providers based in the United States, we may transfer data to them if they are part of the EU-US Privacy Shield which requires them to provide similar protection to personal data shared between Europe and the US.

If none of the above safeguards is available, we may request your explicit consent to the specific transfer. You will have the right to withdraw this consent at any time.

Please email us at info@wuweiwisdom.com if you want further information on the specific mechanism used by us when transferring your personal data out of the EEA.

how we retain your data

 

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

For legal reasons we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes.

In some circumstances you can ask us to delete your data: see below for further information.

In some circumstances, we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

data security matters to us

 

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know such data. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

links to other websites

 

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

website cookies

 

You can set your browser to refuse some or all browser cookies or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. Click here for more information about the cookies we use.

understanding your rights

 

Under certain circumstances, you have rights under data protection laws in relation to your personal data. These include the right to: request access to your personal data; request correction of your personal data; request erasure of your personal data; object to the processing of your personal data; request restriction of processing your personal data; request transfer of your personal data; the right to withdraw consent.

You can read more about these rights here.

If you wish to exercise any of the rights set out above, please email us at info@wuweiwisdom.com

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.